MAINTENANCE AND REPAIR SERVICES
Nhà Vui 24H is one of the leading units in Ho Chi Minh City in the field of home maintenance, repair, and renovation. With years of experience and continuous improvement, we are confident in providing customers with the most reliable and high-quality services.
In addition to home maintenance and repair services, Nhà Vui 24H offers customers a variety of service packages, including electrical and plumbing repairs, interior repairs, and renovations for offices, restaurants, and hotels.
1. Objectives and Benefits of Maintenance and Repair Services:
• Minimizes potential damages and issues such as fire hazards, electrical short circuits, and water leaks;
• Extends the lifespan of household equipment;
• Saves costs and time, allowing homeowners to focus on other tasks;
• Increases property value for resale or rental purposes;
• Upgrades and enhances home comfort and convenience;
• Provides detailed consultation on the condition of the property;
• Ensures safety and peace of mind.
2. Service Commitments:
• Experienced consultants providing free consultation and cost estimation;
• Clear and reasonable pricing for each repair category;
(A detailed estimate will be provided after a site inspection for maintenance and repair needs);
• Transparent contracts with detailed clauses;
• Quick construction execution, adhering to technical standards and deadlines;
• Skilled and experienced workers;
• Ensuring a clean worksite environment;
• Prioritizing labor safety for workers and nearby properties;
• Responsibility for project security and neighborhood safety;
• No additional hidden costs;
• Timely, efficient, and clean project completion and handover.
B. SERVICE IMPLEMENTATION PROCESS:
1. Information Reception:
• The secretary receives and schedules an on-site inspection;
• The technical team confirms the appointment before the survey;
• Identifies the required maintenance and repair work;
• The information is relayed to the maintenance team for handling.
2. Agreement and Contract Signing:
• The maintenance team prepares a cost estimate for repairs;
• A meeting with the homeowner is scheduled for reporting and discussion;
• Negotiation on pricing and contract terms;
• Contract signing.
3. Maintenance Team Assignment (One Team Leader and required workers):
• The Team Leader is responsible for overseeing the execution;
• Workers and technicians follow the instructions of the Team Leader;
• Workers must maintain professionalism (full uniform, neat appearance, positive work attitude, polite behavior, and respectful communication).
4. Preparation of Required Tools and Equipment:
• Equipment and tools are checked regularly to ensure functionality and readiness for maintenance work;
• Special tools for specific tasks are prepared in advance, with responsible teams ensuring their availability.
5. Worksite Acceptance:
• Maintain a polite, respectful, and friendly attitude;
• Seek customer permission before moving any items and restore them to their original positions after the job is completed.
6. Maintenance Execution:
• Identify the root cause of issues;
• Conduct thorough inspections of related systems;
• Ensure proper dust protection and cleanliness of surrounding areas;
• Execute repairs carefully, following technical and safety standards while maintaining aesthetic quality;
• Avoid procedural errors that could compromise service quality.
7. Job Completion:
• Customers are invited to inspect the completed work;
• Ensure all issues related to the completed tasks are addressed;
• Clean up the worksite thoroughly;
• Restore items to their original positions;
• Sign the completion and acceptance report for project handover.
8. Customer Service Feedback Collection:
• Politely request customer feedback on service quality;
• Commit to maintaining customer confidentiality as per company policies.
